Privacy 

At Choice Chiropractic, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and our professional obligations as healthcare practitioners.

Who We Are

Choice Chiropractic
20–21 Market Place
Abingdon
Oxon
OX14 3HA

Telephone: 07714 417294

Email: info@choicechiropractic.co.uk

Choice Chiropractic is registered with the Information Commissioner’s Office (ICO) and the General Chiropractic Council (GCC).

For the purposes of UK GDPR, Choice Chiropractic is the Data Controller of your personal information.

What Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Postal address
• Telephone number
• Email address
• Date of birth
• Emergency contact details (where appropriate)
• Appointment history
• Payment information
• Relevant medical history
• Health information necessary for your treatment
• Information you provide through our contact forms, email or telephone enquiries

We only collect information that is necessary to provide safe and appropriate healthcare.

How We Use Your Information

We use your information to:

• Arrange and manage appointments
• Provide chiropractic care
• Provide ear wax removal services
• Maintain accurate clinical records
• Communicate with you about your appointments
• Process payments
• Meet our legal and professional obligations
• Improve our website and services
• Respond to your enquiries

We will never sell your personal information.

Our Legal Basis for Processing

Under UK GDPR we process your personal information because:

• It is necessary to provide healthcare services requested by you.
• It is necessary to fulfil our contract with you.
• We have legal and regulatory obligations.
• We have legitimate interests in operating and improving our business.

Where we process health information, this is treated as Special Category Personal Data under UK GDPR and is processed only where permitted by law for the provision of healthcare.

Appointment Booking

Appointments are managed securely using Cliniko.

Cliniko stores appointment details and patient records securely on our behalf. Cliniko complies with recognised security standards and acts as a data processor under UK GDPR.

Payments

Online payments and deposits are processed securely using Stripe.

Choice Chiropractic does not store your full debit or credit card details.

Website Analytics and Advertising

Our website uses Google Analytics to help us understand how visitors use our website. This information may include:

• Pages viewed
• Time spent on the website
• Device type
• Browser type
• General geographic location
• How visitors found our website

This information helps us improve our website and the services we provide.

We also use Google Ads to advertise our services and understand how effective our advertising campaigns are.

Cookies

Our website uses cookies to ensure it functions correctly and to help us improve your experience.

Non-essential cookies, including Google Analytics cookies, are only used where you have provided your consent through our cookie banner.

You can change or withdraw your cookie preferences at any time.

Children

Choice Chiropractic primarily provides treatment for adults.

Where treatment is provided to a child or young person, appropriate parental or guardian consent will be obtained where required, and personal information will be handled with the same level of confidentiality and care.

Ear wax removal services are generally provided to adults unless otherwise clinically appropriate.

How Long We Keep Your Information

Clinical records are retained in accordance with current legal, regulatory and professional requirements applicable to healthcare providers.

Website enquiries and general correspondence are retained only for as long as necessary to respond to your enquiry and meet our legal obligations.

Who We Share Your Information With

We only share information where necessary and lawful.

This may include:

• Cliniko
• Stripe
• Google Analytics
• Google Ads
• Professional advisers where legally required
• Regulatory authorities where required by law

We never sell your personal information to third parties.

International Transfers

Some of the organisations we use, including Google and Stripe, may process information outside the United Kingdom. Where this occurs, appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.

Data Security

We take appropriate technical and organisational measures to protect your personal information from accidental loss, unauthorised access, disclosure, alteration or destruction.

Only authorised individuals have access to personal information where it is necessary for them to perform their duties.

Your Rights

Under UK GDPR you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request erasure of personal information where appropriate.
• Request restriction of processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

If you wish to exercise any of these rights, please contact us using the details below.

Contact Us

Choice Chiropractic

20–21 Market Place

Abingdon

Oxon

OX14 3HA

Telephone: 07714 417294                             Email: info@choicechiropractic.co.uk 

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).